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Job Opportunity - Customer Support Coordinator

January 03, 2012

We are looking for a superstar to fill our Customer Support Coordinator position immediately!  If you are located in the Shenango or Mahoning Valleys in Pennsylvania, please read on for details about the position, and fax or email your resume/cover letter if you meet the qualifications (no phone calls, please).

Fax:  877.767.5237

Company Info & Job Duties

Eyes of Faith Optical is more than a brand name.  Our name describes how we see ourselves and how we see the world.  From our headquarters in Sharon, Pennsylvania, we design, manufacture, and nationally distribute designer prescription eyewear and sunglasses for adults and children.  Through our foundation, we donate a portion of gross sales to charities worldwide and, for every Eyes of Faith frame sold, we donate a complete pair of prescription eyeglasses or sunglasses to mission groups.  Our styles tastefully communicate faith with exquisite designs and exceptional quality.  Our vision is to inspire people to share their hope through the Eyes of Faith brand, and the eyewear we create for our licensed brands, VeggieTales and Not of This World Clothing and Accessories.

We are an enthusiastic, customer-oriented team who works directly with independent optical and online partners to deliver exceptional product and communicate the difference that each person makes when they buy Eyes of Faith opthalmic frames or sunglasses.  As a growing company, our team members are passionate about expanding the brand by wearing multiple hats to deliver the highest quality product and level of service.  Our customer support coordinator reports to the Director of Operations, and is the primary warm, helpful, and upbeat voice of Eyes of Faith.  In addition to various administrative assistant duties as required, this position is responsible for the following job duties:

- In Sage Peachtree Accounting Software:  process orders and returns, process and mail month-end statements, maintain customer database
- Order fulfillment:  pick, pack, ship product
- Answer phones
- Escalate customer inquiries or issues when necessary
- Accounts receivable
- Make deposits
- Office inventory - order/pick up supplies
- Annual product inventory in conjunction with Director of Operations

- Unyielding patience and warmth during all interactions with customers and business partners
- Upbeat, enthusiastic, energetic disposition
- Exceptional written and verbal communication skills
- Attention to detail in all communications and handling of product
- Multi-phone line experience; professional, delightful phone etiquette
- Ability to tactfully escalate customer issues
- Takes direction well
- Natural sense of flexibility in a growing office environment
- Excited to take on new tasks/special projects
- Previous optical experience a plus
- Previous experience with upselling a plus

- Bachelor's degree, or equivalent combined customer service/customer relations/accounting experience
- Reliable transportation and punctuality
- Previous experience with Peachtree desired
- Proficient in Microsoft Office Suite and Mac platform
- Must be able to lift/move boxes up to 25 lbs.

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